Mission Statement

Customers and business partners

Our customers and their concerns are at the heart of everything we do. Customer satisfaction determines the success of our company. Our customers' success is our success too. We therefore deploy all our resources to provide the greatest possible benefit. Our closeness to our customers enables us to act with foresight and respond to their needs in good time. We are valued as a competent business partner for our expert advice, support and reliability. Reliability is the foundation of our relationships with our customers, partners, suppliers and colleagues. We achieve this goal by delivering the highest quality to our customers and partners. We are innovative: we recognise future developments in good time. We actively shape them and develop solutions for the benefit of our customers. This is how we secure our attractiveness and success in the long term. We take our customers' criticism and suggestions seriously and respond to them.

We treat our business partners and suppliers honestly, as equal partners. Only when a fair balance of interests is ensured for all parties involved can lasting successful relationships be established.

 

Environment and community

We are convinced that responsibility towards the environment is a central concern of our society. The HET Group addresses this concern to a high degree and manufactures products from recycled materials. They are produced in an environmentally friendly manner without substances harmful to the environment and are themselves recyclable. Through resource-saving measures in both production and administration, we actively support environmental protection. As a company, we bear responsibility towards the community in which we live. Our products are an expression of this responsibility.

 

Employees

We have a great responsibility towards our employees. In doing so, we take into account the uniqueness of each employee. We respect their dignity and their contribution to the company. Employee remuneration should be fair and adequate, and working conditions must be clean, orderly and safe. Employees may freely express recommendations and criticism. Every employee must have the opportunity to develop and receive support. We foster an open information and communication culture. We encourage creativity and continuous learning. We expect mutual loyalty, support and reliability within our company. Management must demonstrate competence and make fair and ethical decisions.

 

Shareholders

Finally, we also bear a responsibility towards our shareholders. Companies must generate healthy returns. To this end, we develop new ideas and strategies, initiate innovation programmes and bring new products to market. Reasonable prices and continuous cost reduction represent a major challenge. Reserves and provisions must be built up for adverse times. If we uphold these principles, our shareholders will earn a fair return.